Delivery & returns
Currently shipping within Australia only.
International shipping: For our friends around the world, worldwide shipping will be available in January 2025. Please sign up to our mailing list to be notified!
Delivery within Australia
All online orders are processed and shipped within 3-5 business days. Please allow for additional processing time during peak sales periods such as promotional launches, sample sales, or pre-Christmas periods.
Delivery fees
Free Standard Post on orders over $180
$15 for Express Post on orders over $180
For orders under $180:
Flat rate $15 for Standard Post
Flat rate $30 for Express Post
Delivery times via Australia Post
3-8 business days via Standard Post
2-4 business days via Express Post
Australia holiday cut-off dates
For the best chance of receiving your parcel before December 25th, please place your order by the cut-off dates below.
Standard Post: 16 December
Express Post: 18 December
Delivery timeframes are indicative only. Yen Qin is not in control of any shipping delays or transit issues that may occur once the consignment is in the hands of the carrier.
International delivery
Please hold tight. We will be launching the online store to ship worldwide in January 2025. Please sign up to our mailing list to be notified!
Returns
Change of mind
If you change your mind, store credit is offered for items purchased at full retail price from the Yen Qin online store. Discounted items or purchases made as part of promotional sales are final.
To be eligible for store credit, Goods must be returned in unused condition with their original packing and received by our team in Abbotsford, Victoria, Australia within 30 business days of the original delivery date.
Any shipping costs associated with the exchange process is the responsibility of the customer. It is recommended that customers send returns using a traceable & insured service, as we are not responsible for any items lost or damaged during shipping.
Please email your returns request to georgina@yenqin.com to begin the process.
We reserve the right to reject any items that are returned in used, damaged, or otherwise unoriginal condition, where the sender is not able to provide proof of purchase or items have been returned outside of our policy period. Rejected items may be sent back to a nominated address at an additional cost.
Item(s) broken in transit
Any items damaged or broken during shipment must be reported to georgina@yenqin.com within 5 days of delivery in order to be eligible for a replacement.
Please email
Replacements will depend on stock availability. If the item is out of stock, a refund for the item will be issued.
Faulty goods
Due to the nature of handmade ceramics and natural glazes, there will always be some difference and variation in the colours, finish and form from one piece to the next. Slight irregularities in size, glaze and texture reflect the artisan nature of the product and should be embraced. These variations are considered “normal” and do not deem the product to be faulty.
If you still believe there is a fault in your piece, please take a photo of the fault and email georgina@yenqin.com within 5 days of delivery. The item will be assessed and the outcome will depend on the nature of the concern. If the item is assessed as faulty, you will be eligible for a full refund on the faulty item.